FAQs

Frequently Asked Questions

Orders & Payment

How do I place an order?

Browse our store, add items to your cart and proceed to checkout. Follow the steps to enter your delivery address and payment details.

What payment methods do you accept?

We accept major credit and debit cards. Available payment methods are displayed at checkout.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or dispatched, we may not be able to make changes.

Shipping & Delivery

How long will my order take to arrive?

Estimated delivery times are 7–14 business days for major cities and 10–21 business days for other areas. Please see our Shipping & Delivery page for full details.

Do you deliver across South Africa?

Yes, we deliver to addresses throughout South Africa. We do not currently deliver internationally.

Will I receive tracking information?

Where available, tracking information will be sent to you via email once your order has been dispatched.

Returns & Refunds

What is your returns policy?

We accept returns within 14 days of delivery for unused items in original packaging. Please see our Returns & Refunds page for full details.

My item arrived damaged. What do I do?

Please contact us immediately with your order number and photos of the damage. We will resolve this for you as quickly as possible.

Products

Are your products genuine and quality-checked?

All products sold on YUNÉEKA are selected for their quality and practical value. Product descriptions reflect the actual specifications of each item.